Frequently asked questions
My candle is burning hollow! What do I do?
Our candles are designed to burn hollow for two reasons:
Are your candles suitable for vegans?
Our wax is a food-grade paraffin wax, which is a byproduct of the oil industry.
We also use a vegetable-based stearine in some of our candles, which is cruelty-free.
Beeswax are clearly labelled to avoid confusion.
Do you offer gift wrapping?
We are conscious of reducing waste where possible for the good of our planet. Your order will be shipped with the minimum packaging required to keep your products safe without creating undue waste. As such we do not offer a gift wrapping service, but you can view options for messages at our checkout.
How do I get in touch?
Please email us at firstname.lastname@example.org, or call us on 01969 623 544.
Do you offer gift cards?
Gift cards are available via our Square page. Please click here to find the link to buy a White Rose Candles gift card.